We are Gas Safe Registered!
All our service engineers are Gas Safe Registered and have a range of qualifications that allow them to carry out specific types of gas work. It’s important to check that any engineer working on your gas appliances are registered.
It’s all about safety. If someone other than a Gas Safe registered engineer does the gas work in your home, you could be risking the safety of your family and your property. Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning.
Our gas engineers carry a Gas Safe Register ID card with their own unique licence number, showing the type of gas work they are qualified to do.
**Terms and conditions**
What is included in my Fixed Fee Service Charge for Appliance Repairs?
The Service Charge that you pay will include callout and all the labour time needed to carry out a diagnostic test or repair. Any parts that might be required to complete a repair are not included in this fee.
Service Charges are payable directly to the Engineer on the first visit to your property. In the case of rental properties / business properties where the bill payer will not be present, payment may be required at the point of booking. If an Engineer attends and diagnoses a fault which then leads to a repair quotation, the Service Charge is payable whether you decide to proceed or not. Electrical & Appliance Care does not offer free callouts.
Guarantee Periods (Repair Guarantee)
All Appliance repairs completed by Electrical & Gas Care come with a 3 Month (90 Day) Repair Guarantee. This is to ensure that the repair has been completed correctly. Should you need to have the engineer return after a repair, if the fault relates to what the engineer did on the previous visit, the Engineer will rectify any issue and there will be no further charge. If the Engineer attends and finds that the re-visit relates to a new fault or a separate fault that was not reported on the original repair booking, you may be required to pay another Service Charge.
There are some repairs that are excluded from the Repair Guarantee. The following repairs do not carry a repair guarantee:
A repair carried out where a blockage / foreign body has been removed from the appliance
The following components are excluded from the Repair Guarantee: